Our company provides a full range of services, including service support and customer service as well as technical support and equipment or software repair. All types of our center services meet the highest demands of its quality.
All works are performed by qualified specialists of the technical service center, who completed trainings on equipment manufacturing companies, using modern diagnostic techniques.
List of provided services:
DataKrat service center pleased to our clients prompt and qualified technical support through the unified call center every day and around the clock, including weekends and holidays:
- representation of customer’s interests at the tax office on a turnkey basis (registration of CRE / CRM (cash-register machines), tax deregistration of CRE, replacement of the protected electronic control tape, completion of paperwork for the tax inspection);
- warranty and post-warranty service and equipment repair;
- delivery service of the customer’s equipment to a repair workshop and back;
- provision of equipment for temporary replacement during the period of repair;
- qualified consulting services on the phone and via e-mail;
- visits of specialists to customers in emergency cases;
- software remote administration;
- construction and commissioning works done by the experts of the center;
- maintenance of cash registers and fiscal printers;
- registration of cash-register machines;
- repair and check of retail scales;
- putting into operation of the cash-register machines;
- replacement of the protected electronic control tape;
- repair of data acquisition terminals;
- POS-terminals maintenance and its repair;
- staff training.